Recover a lost license
If you already purchased HyperSnap and cannot find your key, use the recovery tool first.
Support resources before you email.
Most HyperSnap questions are solved fastest by checking the FAQ, verifying your version, or using the lost-license recovery tool first.
Fastest support paths
Read the FAQ
The FAQ covers licenses, trial behavior, supported Windows versions, capture modes, OCR, and older release guidance.
Need direct help?
Email support@hyperionics.com and include your Windows version, HyperSnap version, and the exact steps that reproduce the issue.
Reference guides
Screen OCR guide
Review OCR setup, language selection, output options, and Tesseract data-set guidance.
Command line reference
Use HyperSnap from Command Prompt, scripts, and batch files for repeatable capture or conversion workflows.
Useful support details to include
Your Windows version and whether you use the 32-bit or 64-bit HyperSnap build.
Tell us whether you used region, scrolling window, full screen, dropdown menu, or OCR capture.
Say whether the issue happens every time or only with a certain app, browser, or document.
Describe what you expected and what HyperSnap did instead.
If the issue is tied to an older Windows version, the downloads page also lists older HyperSnap builds that may still be the right fit.