Daniluk
User
- Total Posts : 8
- Scores: 0
- Reward points: 0
- Joined: 2011/10/17 10:53:46
- Status: offline
Thumbnails turn to blank squares v 7.07.05
It started with the original release. Prior to 7.07.05 the blank squares were all that would display, occasionally you could click on one that might display. Now on this v it starts out with all working (say 20 or 30) but after a while it goes back to the blank squares, and at that point the only way to view them in the viewpane is to use arrow keys to move around, clicking on them will only work occasionally.
I have a screen shot, but don't know how to upload. I could also do a hypercam of the actions...
Please provide this additional data:
Exact HyperSnap version in use (from Help/About menu): _7.07.05_____
Windows version in use: 2008R2SP1_____
|
TomD101
Administrator
- Total Posts : 303
- Scores: 5
- Reward points: 0
- Joined: 2010/11/22 17:14:33
- Location: Germany
- Status: offline
Re:Thumbnails turn to blank squares v 7.07.05
2011/10/17 15:39:29
(permalink)
Should have read the headline to your post. Now I know what you mean. Funny, I work with sometimes 50 and more thumbnails with no problem. Which Windows version do you use. I see 2008RC2Sp1. Is this an official name for Vista or Windows 7. In any case, the main admin will read the post also and hopefully have an answer for you. I could not reproduce the error. You can include a jpeg - make it a small one - by clicking on the green icon to the right of the edit pane (looks like a tree, right under the font size field). I guess, I simply have to see it. Thomas Admin
post edited by TomD101 - 2011/10/17 15:43:02
|
Daniluk
User
- Total Posts : 8
- Scores: 0
- Reward points: 0
- Joined: 2011/10/17 10:53:46
- Status: offline
Re:Thumbnails turn to blank squares v 7.07.05
2011/10/17 15:48:46
(permalink)
Trying to insert it using the tree, it wants a url, and won't accept a path to a local file, so how do I add a jpg?
|
TomD101
Administrator
- Total Posts : 303
- Scores: 5
- Reward points: 0
- Joined: 2010/11/22 17:14:33
- Location: Germany
- Status: offline
Re:Thumbnails turn to blank squares v 7.07.05
2011/10/17 15:58:28
(permalink)
Apparently due to space restrictions the forum would accept an url as the pic itself ist stored elsewhere and only linked to it.
Please send the pic to help AT hyperionics DOT com
The admin tending to this adress will answer in the forum, as soon as possible.
Thomas
Admin
|
Daniluk
User
- Total Posts : 8
- Scores: 0
- Reward points: 0
- Joined: 2011/10/17 10:53:46
- Status: offline
Re:Thumbnails turn to blank squares v 7.07.05
2011/10/17 16:17:53
(permalink)
Thomas, that address help AT is rejected as Recipient Unknown. You sure it isn't support AT?
|
TomD101
Administrator
- Total Posts : 303
- Scores: 5
- Reward points: 0
- Joined: 2010/11/22 17:14:33
- Location: Germany
- Status: offline
Re:Thumbnails turn to blank squares v 7.07.05
2011/10/17 18:04:40
(permalink)
It's almost midnight in Germany. Im not up to it, apparently.
You are right, it's support AT.
BTW I experienced the same tonight. Everything's white until I click on it.
Send the pic to support AT and the developer will take a look at it.
Thomas
Tired admin
|
Daniluk
User
- Total Posts : 8
- Scores: 0
- Reward points: 0
- Joined: 2011/10/17 10:53:46
- Status: offline
Re:Thumbnails turn to blank squares v 7.07.05
2011/10/17 19:55:47
(permalink)
go to bed...not a critical issue. i emailed the pic. glad you see the same issue :-)
|
Support
Administrator
- Total Posts : 4492
- Scores: 29
- Reward points: 0
- Joined: 2010/11/22 17:14:33
- Location: PA USA
- Status: offline
Re:Thumbnails turn to blank squares v 7.07.05
2011/10/17 21:44:40
(permalink)
I got the image, thank you. Would appreciate an instruction on how to reproduce the problem, e.g. capture or load into HyperSnap 7 30 or more images? Click where exactly? Thank you!
Greg
|
Daniluk
User
- Total Posts : 8
- Scores: 0
- Reward points: 0
- Joined: 2011/10/17 10:53:46
- Status: offline
Re:Thumbnails turn to blank squares v 7.07.05
2011/10/18 06:51:02
(permalink)
No specific action causes it. Definitely has to have the tn screen full, then it varies, I haven't actually seen it change live, just when I bring it up to get something.
|
TomD101
Administrator
- Total Posts : 303
- Scores: 5
- Reward points: 0
- Joined: 2010/11/22 17:14:33
- Location: Germany
- Status: offline
Re:Thumbnails turn to blank squares v 7.07.05
2011/10/18 07:13:45
(permalink)
Would you please list, which other programs you have running, when working on your tasks.
I had the same problem yesterday, running IE9, Outlook 2010, Explorer, Word and HyperCam 3.3, Media Player.
Today FF 7 and the other programs, but no HyperCam and Media Player.
Let's see, if we have an issue there.
Thomas
Admin
|
Daniluk
User
- Total Posts : 8
- Scores: 0
- Reward points: 0
- Joined: 2011/10/17 10:53:46
- Status: offline
Re:Thumbnails turn to blank squares v 7.07.05
2011/10/18 07:18:23
(permalink)
Oh boy! Since last login (3 days), currently Excel, Word, Outlook (2010 x32), Acrobat X, AcroReader X, IE 8, HyperSnap 7, numerous RDP sessions. This would probably be typical, 90% of my work is in RDP Sessions on servers.
|
Support
Administrator
- Total Posts : 4492
- Scores: 29
- Reward points: 0
- Joined: 2010/11/22 17:14:33
- Location: PA USA
- Status: offline
Re:Thumbnails turn to blank squares v 7.07.05
2011/10/18 15:20:38
(permalink)
I tried to capture up to 50 images, while HyperSnap 7 was minimized to the task bar and system tray, but could not reproduce the problem. Maybe you could save the configuration file (Save CFG button on the "Setup" tab of the ribbon) and email it to me. Maybe some specific setting that you use causes this...
Greg
|
Daniluk
User
- Total Posts : 8
- Scores: 0
- Reward points: 0
- Joined: 2011/10/17 10:53:46
- Status: offline
Re:Thumbnails turn to blank squares v 7.07.05
2011/10/18 16:31:17
(permalink)
File sent to Support. By the way, I really haven't had time to fool with settings, -- file saving, and hot keys.
|
Support
Administrator
- Total Posts : 4492
- Scores: 29
- Reward points: 0
- Joined: 2010/11/22 17:14:33
- Location: PA USA
- Status: offline
Re:Thumbnails turn to blank squares v 7.07.05
2011/10/18 18:34:30
(permalink)
Thomas,
were you able to reproduce the problem Rick reports here? From the image he sent, looks like the check-boxes drawn next to the thumbnails become huge. I tried to reproduce it here, now with Rick's config file (I see that he runs HyperSnap 7 hidden to the system tray and uses auto-save to JPEG format). I run it the same way here, captured 45 images, but still everything was right. Anything else I should pay attention to? Load the images form files maybe, instead of capturing them? Use a particular capture function, e.g. region capture more often? I used capture-active-window as this was the fastest to test... What else?
Greg
|
Daniluk
User
- Total Posts : 8
- Scores: 0
- Reward points: 0
- Joined: 2011/10/17 10:53:46
- Status: offline
Re:Thumbnails turn to blank squares v 7.07.05
2011/10/18 18:47:15
(permalink)
Rare that I load files from disk. I'm sure it's happened without that. Also of note, after the last update it did get better, at least now I can navigate with arrow keys and they display, before I could not get to most thumbnails at all. I think I went from 07.05 to 07.07.
|
Support
Administrator
- Total Posts : 4492
- Scores: 29
- Reward points: 0
- Joined: 2010/11/22 17:14:33
- Location: PA USA
- Status: offline
Re:Thumbnails turn to blank squares v 7.07.05
2011/10/19 17:24:48
(permalink)
OK, Rick, I'll put away this issue for now, at least until the time when we can identify the specific operations that cause it, and I'm able to reproduce it on at least one of my computers.
Greg
|
leopoldus
User
- Total Posts : 105
- Scores: 0
- Reward points: 0
- Joined: 2011/07/27 06:26:17
- Status: offline
Re:Thumbnails turn to blank squares v 7.07.05
2011/10/20 13:42:37
(permalink)
Hi, Do you mean these black squares? 
|
Support
Administrator
- Total Posts : 4492
- Scores: 29
- Reward points: 0
- Joined: 2010/11/22 17:14:33
- Location: PA USA
- Status: offline
Re:Thumbnails turn to blank squares v 7.07.05
2011/10/20 13:58:08
(permalink)
Yes, but how to make the software produce them repeatedly, so that I could find a fix? Do you have a specific sequence of operations to reproduce this?
Greg
|
leopoldus
User
- Total Posts : 105
- Scores: 0
- Reward points: 0
- Joined: 2011/07/27 06:26:17
- Status: offline
Re:Thumbnails turn to blank squares v 7.07.05
2011/10/21 11:00:03
(permalink)
SupportYes, but how to make the software produce them repeatedly, so that I could find a fix? Do you have a specific sequence of operations to reproduce this? I'm afraid, that I have neither clear understanding nor a guess. Till today I thought, that the problem comes itself now or later after I work quite long time and take many screenshots without restarting the app. But I admit, that there can be certain cause, may be some specific operation or system event... Well, I'll try to catch it.
|
Support
Administrator
- Total Posts : 4492
- Scores: 29
- Reward points: 0
- Joined: 2010/11/22 17:14:33
- Location: PA USA
- Status: offline
Re:Thumbnails turn to blank squares v 7.07.05
2011/10/21 11:29:17
(permalink)
OK, if anyone reading this comes up with a way to reliably reproduce the problem, please let me know all the steps necessary for this... Thanks!
Greg
|