Long delay after capture before image shows up
For some time now (maybe several months) I hear from some users of HyperSnap 6 that they experience a long delay after a screen capture, before the newly captured image shows up. The delay may last from 30 to 60 seconds, sometimes even longer. This seems to happen mostly on Windows 7 systems, maybe on Vista too. The issue is related to the "camera shutter" sound that HyperSnap makes by default upon screen capture.
One way to deal with this is simply to disable the sound - under "Capture" menu, "Capture Settings", on "Capture" tab, remove the check mark next to "Play Sound" option and click OK. Then try a screen capture again - it should now work without any delays.
Glenn - one of our long time users - did some poking on his system and found the reason. It seems to be a buggy Realtek sound card driver, trying to send the sound to "Realtek Digital Output", when nothing is connected there. The driver is probably waiting until some pre-set timeout elapses when it does not receive any response from digital speakers. Glenn found out that when he disabled "Realtek Digital Output" sound playback device, all works normally in HyperSnap 6, including the capture sound playback without delays. Here is how you can do this on Windows 7:
- Right-click the loudspeaker icon in the system tray (the volume control icon), and select "Playback Devices" from the menu that appears
- Review the list of devices listed there. If you don't see a "Digital Output" device, right-click the list and choose the option "Show Disconnected Devices". If you see the "Digital Output" device now, right-click it and choose "Disable".
- Click the "Apply" button in low right corner and try HyperSnap screen capture with sound enabled again to see if this fixes the long delay problem.
Again my sincere thanks to Glenn for his help in figuring out a solution to this problem, as the problem did not occur on any of my computers, so I was unable to debug it myself.
Greg