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Helpful ReplyHot!Screen capture magnifies image

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MikeTeer54
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2016/11/07 14:58:25 (permalink)
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Screen capture magnifies image

I've just been assigned a new laptop with Windows 10. I used HyperSnap in the past with no issues at all. Now, however, when I capture a page, the image gets magnified and I cannot scroll across or down the page to get the entire region I'd like to capture. I can't find a setting to avoid this magnification. Can anyone help?
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Re: Screen capture magnifies image 2016/11/07 15:02:23 (permalink) ☄ Helpfulby MikeTeer54 2016/11/07 15:07:46
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You are probably using an old version of HyperSnap? Version 7 or 6 or even older? They are not quite compatible with Windows 10, please download a free trial of HyperSnap 8 and see if the latest version works correctly for you. 
MikeTeer54
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Re: Screen capture magnifies image 2016/11/07 15:09:42 (permalink)
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I just checked and it is Release 6. Is there a way to upgrade the current version I have from within the product? I got this version from our corporate website that controls the software that's available and we can install, and I'm not sure I am permitted to download directly from your site.
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Re: Screen capture magnifies image 2016/11/07 15:19:15 (permalink)
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You can download a free trial at anytime from http://www.hyperionics.com/?Page=hsdx/downloads.asp page, but I don't know if your corporate firewall will let you do this. However, HyperSnap 8 upgrade is not free, the upgrade price is about 50% of a new purchase, see http://www.hyperionics.com/?Buy=1.
 
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Re: Screen capture magnifies image 2017/08/11 14:47:57 (permalink)
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I am seeing this same behavior on windows 10 and the latest version of Hypersnap 8. Any other suggestions?
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Re: Screen capture magnifies image 2017/08/11 15:15:18 (permalink)
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Usually rebooting your computer fixes this issue, or at least logging off and on again.
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Re: Screen capture magnifies image 2017/08/11 19:03:15 (permalink)
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I have rebooted and tried logging in and out several times. This is on a surface book and I only recall this behavior when using the laptop monitor. I dont remember seeing this when an external monitor is used. I need to double check this though. 
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Re: Screen capture magnifies image 2017/08/11 20:37:50 (permalink)
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In this case I really don't know what happens there. The last resort, see if there is any update to the graphics card driver for this device...
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