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Occassional screenshot failure

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bschilke
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2012/03/20 17:10:05 (permalink)
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Occassional screenshot failure

Every once in a while I will have this problem where I use the key-combo to select a region and don't get the crosshairs that I should get unless I click on the tray icon at which point the cross hairs show up but only appear when they're over the taskbar.  If I try that key combo again nothing happens and I can't select anything with my mouse until I take a screenshot of some part of the taskbar.  
I created a post about this problem a few months ago but I didn't have any way to demonstrate.  
Here's a screen capture of it happen:  http://dl.dropbox.com/u/1.7365/hypersnap_issue.wmv
When it starts I've already pressed my key combo for 'select region' and you can see the crosshairs don't appear until my mouse is over the taskbar.  I then have to take a shot of the taskbar, and then when I press the key combo again it actually works, but only because it doesn't happen if camstudio-recorder is running when I press the key-combo.
  
Please provide this additional data:  
Exact HyperSnap version in use (from Help/About menu): _5.11.02_____  (I've tried the latest demo version and get this problem there too.)
Windows version in use: _Windows 7_____  
post edited by bschilke - 2012/03/20 17:12:00
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    TomD101
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    Re:Occassional screenshot failure 2012/03/21 02:01:28 (permalink)
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    Hello BSchilke,
    sounds like you found the culprit already. If the same error occurs when using a very (VERY!) old HyperSnap version AND the newest version, it is quite clear that another program is interfering with HyperSnap.
    Please try the following:
    Deactivate and unload (not uninstall) Cam Studio from the tasks. See if it happens again.
    Or rename the Ctrl-Shift-R key for region to something else. Maybe the shortcut is used in another program, too.
    But to be honest, my money is on Cam Studio.
    Thomas
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    The more things stay, the more they change the sane.
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    bschilke
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    Re:Occassional screenshot failure 2012/03/21 09:48:32 (permalink)
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    It shows what a great tool hypersnap is that I am still using 5.0!
     
    So this was happening before I ever installed camstudio--I installed camstudio to document this issue actually.  And oddly enough if camstudio is running when I press the key-combo it's no longer an issue.  If anything I should keep camstudio open and I won't ever have the issue, but that doesn't seem practical.
    Quote  #3
    TomD101
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    Re:Occassional screenshot failure 2012/03/21 10:27:16 (permalink)
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    Hello BSchilk,
    ok, now I run out of ideas. You'll have to wait, until the big admin (Greg) comes up with an idea.
    In the meantime, I recommend one last thing: Save your ini-file with your personal settings and your license file. You can make a backup of it. See the help menu in HS.
    Then completely uninstall HS 5, delete the registry key hyperionics.com and its subkeys and do a fresh install. I hope you still have a setup file saved somewhere. Apart from that your license should work up to v6.13.02. A lot of things changed including the intro of textsnap and some better autoscrolling.
    You can always go back to an older version. But be aware: WE probably don't have any old setup files anymore.
    Hope it works
    Thomas
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    Quote  #4
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    Re:Occassional screenshot failure 2012/03/21 14:39:37 (permalink)
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    I also have no better ideas than upgrade to the latest version of HyperSnap (or at least to version 6.13, if you don't want to buy an upgrade). I would also check to see if there is an updated graphics card driver for your system on the web site of your computer manufacturer - this could help as well. I did not see this bug for a very long time with the newer versions of HyperSnap...
     
    Greg
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