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AnsweredHot!Web captures turn into black screen

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chezphyl
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2020/07/30 10:47:13 (permalink)
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Web captures turn into black screen

I rely heavily on Hyper-snap for capturing web pages using region/scroll region captures. Recently, I had to reload Windows 10 due to malware. Afterwards I reloaded all my apps, including Hyper-snap. Now, when I attempt to copy a web page the screen turns blank. I am able to copy from all other data sources. I would greatly appreciate any suggestions to help correct this problem.  Thank you.
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Re: Web captures turn into black screen 2020/07/30 11:09:21 (permalink) ☼ Best Answerby chezphyl 2020/07/31 12:12:05
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Your Internet security product is blocking screen captures from web browsers to "protect your privacy". You would need to go into Settings or Options of your Internet security or Anti-virus program and add there HyperSnap as a trusted or safe screen capture program.
chezphyl
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Re: Web captures turn into black screen 2020/07/31 12:14:00 (permalink)
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I added it to my Internet Security trusted sites and it's now working.  Thank you very much for your quick, effective response.
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