Reply to post

Hot!Unable to install

Author
Will111
User
  • Total Posts : 0
  • Scores: 0
  • Reward points: 0
  • Joined: 2017/04/03 08:48:10
  • Status: offline
2017/04/03 11:32:22 (permalink)
0

Unable to install

Hi,
I just purchased HS8 and when I double click the installer on Win 7, it says would you like to install, I press yes and then it disappears.  Is there a workaround for this issue?

Thanks

5 Replies Related Threads

    Admin
    Administrator
    • Total Posts : 275
    • Scores: 5
    • Reward points: 0
    • Joined: 2010/11/22 00:00:00
    • Location: USA
    • Status: offline
    Re: Unable to install 2017/04/03 11:56:34 (permalink)
    0
    Not sure what could be the issue. Do you know if your Windows 7 system is 32-bit or 64-bit system? You could find out under Control Panel - System icon. If you have a 64-bit system, you could download either the 64-bit or 32-bit version of HyperSnap 8 from our downloads page (https://www.hyperionics.com/?Page=hsdx/downloads.asp), and both should install and work correctly. If you have a 32-bit system, only 32-bit version of HyperSnap 8 would work there, so make sure to download the correct version.
     
    Another thing to try would be to reboot the computer and try installing again. Sometimes the system becomes unstable, and rebooting it improves things.
     
    Finally, examine all the logs of your anti-virus software. Sometimes anti-virus products have 'false positive' errors, flag good files as infected by a virus and prevent them from running. It could be the case here. Try to refresh the anti-virus database of such product (false positive errors are usually fixed within 1 - 3 days by the companies providing AV products), and if that does not help, there is often an option in AV product to tell them the file they mistakenly flag as infected is actually safe. It's also good to report a false positive to AV makers to let them fix the issue faster.
     
    Greg
    bmcs
    User
    • Total Posts : 2
    • Scores: 0
    • Reward points: 0
    • Joined: 2010/11/22 17:14:33
    • Location: Australia
    • Status: offline
    Re: Unable to install 2017/04/03 12:29:56 (permalink)
    0
    Another possibility is that HS installed correctly, but opened minimized in the task bar tray without Will111 noticing it.
     
    Dave
     
    Admin
    Administrator
    • Total Posts : 275
    • Scores: 5
    • Reward points: 0
    • Joined: 2010/11/22 00:00:00
    • Location: USA
    • Status: offline
    Re: Unable to install 2017/04/03 14:50:04 (permalink)
    0
    Could be, thank you Dave. Will, let us know what you discovered.
     
    Greg
    Will111
    User
    • Total Posts : 0
    • Scores: 0
    • Reward points: 0
    • Joined: 2017/04/03 08:48:10
    • Status: offline
    Re: Unable to install 2017/04/04 03:34:59 (permalink)
    0
    Hi both,
    Thank you for your replies.  The .exe does not open at all.  I had been trying to install the x64 version on my x64 machine, but the x32 will also not run.  It is on a company managed PC so I am assuming that this could be a factor affecting it.  As hence, the antivirus can't be temporarily disabled for installation either.  
     
    I'll update you if I get any further with it.

    Cheers
    Will 
    Admin
    Administrator
    • Total Posts : 275
    • Scores: 5
    • Reward points: 0
    • Joined: 2010/11/22 00:00:00
    • Location: USA
    • Status: offline
    Re: Unable to install 2017/04/04 07:40:36 (permalink)
    0
    Seems like an issue for local system administrators, they should help you install the app.
     
    Greg
    Jump to:
    © 2017 APG vNext Commercial Version 5.1