jeanb
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latest HS 7.28.01 nok
I just update from 7.28.00 to latest auto-proposed update to 7.28.01 release
It installation is running trouble free, but HS does not start anymore, also after a reboot.
I try download the latest 7.28.01 from website, same story, does not work anymore
Do you have other feedback reporting this strange reaction.
I run a Vista 64bit
Thanks
Jean
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Re: latest HS 7.28.01 nok
2014/02/12 17:19:48
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☼ Best Answerby jeanb 2014/02/13 01:09:02
Do you see any kind of error message? If so, what exactly does it say?
Greg
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jeanb
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Re: latest HS 7.28.01 nok
2014/02/13 01:15:52
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Hello Greg,
No, I does not received any kind of error message, the normal application window is just not coming up.
If a have a system look with Process Explorer, HprSnap is visible at double clic, but does not stay on.
I install back HS release 7.28.00 without any trouble.
Just a related question, is it possible to find back previous release of HS on your website?
Have a good day
Thanks
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OnThePike
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Re: latest HS 7.28.01 nok
2014/02/13 02:49:36
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Same problem here. Auto-updated, installation seemed to run just fine, however upon program start, HS crashed and continues to crash and will not start nor run since this update. Must revert back, but no time at the moment.
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Captain Kirk
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Re: latest HS 7.28.01 nok
2014/02/13 16:45:47
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Same situation as On the Pike, but I am running Vista Premium, 32 bit...
What should I do?
Thanks
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gene
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Re: latest HS 7.28.01 nok
2014/02/14 07:48:53
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Same problems.
Win Vista 64
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Re: latest HS 7.28.01 nok
2014/02/14 09:06:59
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Hm. Looks like some strange problem on Vista only... I tested on WinXP, Win7 and Win8, all works fine. Any chance you could uninstall current HyperSnap 7.28.01 from your computers, reboot the computer, then install again the latest version of HyperSnap 7 and let me know the result? Just in case it still does not work, I put back the version 7.28.00 on my server for you to download and use until we figure out what the problem is. The link to download it is: http://www.hyperionics.com/downloads/hs7.28.00/HS7Setup.exe Greg
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OnThePike
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Re: latest HS 7.28.01 nok
2014/02/14 10:33:42
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Ugh. The uninstaller crashed because in order to uninstall, the program must actually run, even for a brief moment. Because it crashed and died upon uninstall, this looks to be a manual registry deal that at the moment, I can't wrap my head around.
Plus, being I have both HS6 & HS7 on the same machine (though never running at the same time), manual registry removal will require special attention, as in, no auto-removal of all "HS" related data. Did I say "ugh"?
Will reboot, reinstall and see what happens.
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OnThePike
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Re: latest HS 7.28.01 nok
2014/02/14 10:45:46
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No good, Greg. Here's the error log via Vista Event Viewer: Faulting application HprSnap7.exe, version 7.28.1.0, time stamp 0x52fb8937, faulting module kernel32.dll, version 6.0.6002.18704, time stamp 0x5065ccb6, exception code 0xc06d007e, fault offset 0x0003fc16, process id 0xd94, application start time 0x01cf299b38a251aa. Log Name: Application
Source: Application Error
Date: 2/14/2014 10:41:27 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: LocalHostPC
Description:
Faulting application HprSnap7.exe, version 7.28.1.0, time stamp 0x52fb8937, faulting module kernel32.dll, version 6.0.6002.18704, time stamp 0x5065ccb6, exception code 0xc06d007e, fault offset 0x0003fc16, process id 0xd94, application start time 0x01cf299b38a251aa.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-02-14T15:41:27.000Z" />
<EventRecordID>253483</EventRecordID>
<Channel>Application</Channel>
<Computer>LocalHostPC</Computer>
<Security />
</System>
<EventData>
<Data>HprSnap7.exe</Data>
<Data>7.28.1.0</Data>
<Data>52fb8937</Data>
<Data>kernel32.dll</Data>
<Data>6.0.6002.18704</Data>
<Data>5065ccb6</Data>
<Data>c06d007e</Data>
<Data>0003fc16</Data>
<Data>d94</Data>
<Data>01cf299b38a251aa</Data>
</EventData>
</Event>
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OnThePike
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Re: latest HS 7.28.01 nok
2014/02/14 10:48:14
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By the way, shoot me an email with the latest release so I can run a test on Vista before public release, if you like.
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OnThePike
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Re: latest HS 7.28.01 nok
2014/02/14 10:56:18
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Wer Fault (snatched from Notepad++ because I am lazy): Version=1
EventType=APPCRASH
EventTime=130368660872601258
ReportType=2
Consent=1
UploadTime=130368660903177258
Response.BucketId=67193622
Response.BucketTable=17
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=HprSnap7.exe
Sig[1].Name=Application Version
Sig[1].Value=7.28.1.0
Sig[2].Name=Application Timestamp
Sig[2].Value=52fb8937
Sig[3].Name=Fault Module Name
Sig[3].Value=kernel32.dll
Sig[4].Name=Fault Module Version
Sig[4].Value=6.0.6002.18704
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=5065ccb6
Sig[6].Name=Exception Code
Sig[6].Value=c06d007e
Sig[7].Name=Exception Offset
Sig[7].Value=0003fc16
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.0.6002.2.2.0.768.3
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=fd00
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=ea6f5fe8924aaa756324d57f87834160
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=fd00
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=ea6f5fe8924aaa756324d57f87834160
UI[2]=C:\Program Files\HyperSnap 7\HprSnap7.exe
UI[3]=HyperSnap has stopped working
UI[4]=Windows can check online for a solution to the problem.
UI[5]=Check online for a solution and close the program
UI[6]=Check online for a solution later and close the program
UI[7]=Close the program
State[0].Key=Transport.DoneStage1
State[0].Value=1
FriendlyEventName=Stopped working
ConsentKey=APPCRASH
AppName=HyperSnap
AppPath=C:\Program Files\HyperSnap 7\HprSnap7.exe
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Goofy
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Re: latest HS 7.28.01 nok
2014/02/14 13:18:06
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OnThePike
Same problem here. Auto-updated, installation seemed to run just fine, however upon program start, HS crashed and continues to crash and will not start nor run since this update. Must revert back, but no time at the moment.
Same problem, v7.28.01 crash on my Vista 64 bits
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Re: latest HS 7.28.01 nok
2014/02/14 16:31:22
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OK, installing Vista right now to a virtual machine. Hope I can reproduce the problem. Will post here as soon as I learn something new. Sorry about the problem!
Greg
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Re: latest HS 7.28.01 nok
2014/02/14 19:19:46
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☄ Helpfulby OnThePike 2014/02/14 21:48:18
I fixed this now. One of the DLLs did not want to load on Vista. Uploaded version 7.28.02 with the fix, please let me know if it works right for you. Thank you all for your help in debugging this!
Greg
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OnThePike
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Re: latest HS 7.28.01 nok
2014/02/14 21:48:09
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Updated to version 7.28.02 and all seems perfectly fine. Install went flawlessly. Thank you for jumping on this immediately and working so swiftly toward a resolution. Great work (and support), as always, Greg.
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Goofy
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Re: latest HS 7.28.01 nok
2014/02/15 09:41:10
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Hi,
Updated from 7.28.00 to 7.28.02 : all is OK now on Vista 64 bits.
Thank's Greg :)
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gene
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Re: latest HS 7.28.01 nok
2014/02/15 09:57:41
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7.28.02 on Vista - worked. Thanks... good job
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jeanb
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Re: latest HS 7.28.01 nok
2014/02/19 01:43:02
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Hello Greg
I just updated to 7.28.02 on my Vista 64b
This time, it just work fine.
Well done and many thanks for the follow-up.
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