Region capture causes black screen

Re:Region capture causes black screen (snigehere)

Tue, 28 Aug 2012 17:55:58 GMT

I had the same issue and found it was being caused by the Trusteer Rapport product http://www.trusteer.com/) which I had installed to protect from phishing - the rapport product has a function to prevent screen capture - it says for protected web sites - I guess if any site in the list is open in any browser window or tab it was stopping capture - go to the rapport console and then on page 2 choose "edit policy" and set block screen capture to never. Help text says :
"Rapport blocks screen capture attempts while the browser presents a protected website. Programs on your computer that try to capture the screen get a black image. Malware might try to capture the screen when sensitive information (such as personal information) is presented."

Re:Region capture causes black screen (Support)

Fri, 04 May 2012 08:27:40 GMT

The issue Tom reports above is releated to Internet security software, please read more at:
http://www.hyperionics.com/hsdx/hs4faq.asp#ZAForceField

The blank screen after 500 shots may be a different issue, e.g. the program running out of memory, if you accumulate all the shots inside HyperSnap window and never close the sub-windows (tabs) with the shots. If you use something like auto-saving all shots, or auto-copying them and then pasting to another program, you don't need this accumulation. You can change this with "Capture Settings" (under "Capture" menu in HyperSnap 6) - "View & Edit" tab - select "Replace image in the current window..." option.

Greg

Re:Region capture causes black screen (outouser)

Fri, 04 May 2012 04:59:07 GMT

Hi,

I have same problem with one of our user.
At start it works fine but after multible captures (maybe after 500 screenshots) screen goes black when trying to capture.

Windows 7 x64 SP1 / Hypersnap 6 (latest version) / Lenovo ThinkPad T420s with intel HD graphics

Region capture causes black screen (TomNM)

Sat, 21 Apr 2012 11:20:34 GMT

Running HyperSnap 7.14.0.1. When I do a Ctrl-Shift-R, to capture a region of the screen, the cross-hairs and guidelines appear, but the entire screen goes completely black. Fortunately, the desktop reappears when I hit Esc. Usual stuff - uninstall/reinstall, cold boot, etc. but the problem persists. I have dropped back to 7.13.0.5, and karma has been restored.
Environment: Win 7 Pro, SP1.
Help, please!
Thanx

Please provide this additional data:
Exact HyperSnap version in use (from Help/About menu): 7.14.0.1______
Windows version in use: 7