Save All?

Hello, I and another co-worker are able to use the Save All, and have all of the open snap images save to our preferred location. But another of our co-workers can still only save them one at a time. I have checked her configuration, and all three of ours are set up the same. (Default installs for all three) Has anyone else ever run into this before? Is there a fix for it? We are all three on the newest version (7.29.07)
 
Thanks!